Cookies & Privacy

COOKIES

What are cookies?
A cookie is a small amount of data, (text file) sent to your computer browser from the server hosting the website you’re visiting and stored on your computer, but only if you have set your browser’s preferences to allow it. Cookies only contain personal information which a user supplies. A cookie cannot read data from your computer’s drive, hard disk/SSD etc or read cookie files created by other sites.

 

One point to note is if you’re browsing from within a work based network you might not have the right permissions to allow you to control the cookies that are set, in this case please speak to the relevant department in the place you’re accessing the internet.

User options regarding cookies

If you want to you can block and refuse cookies by disabling them in your web browser. And on our website you can choose ‘Decline all’ on the banner at the bottom the first time you visit our page. Most browsers are set up by default to accept and store cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not. Please check the support/help documentation for your web browser, which can be found online, for more information. More detailed information about controlling cookies on your computer is also available at the About Cookies website.

Visitor Analytics

Visitor Analytics is a simple website analytics service which measures the traffic on our website and website visitors' general details. We collect statistics like which pages visitors visit and when, where they are approximately located, where they land first or if they are coming from a specific referral, to make our website visitors' experience better .

As a website operator using Visitor Analytics, we process information about our visitors' device type and screen size/resolution, approximate location, browser, OS, IPs, page visits, bounce rate, conversions, conversion funnels, average sessions per visitor, average pages per session, average session duration, time spent on the website and preferably visited content on the website. All this data is pseudonymized and Visitor Analytics will not use the collected data to identify individual users or to match the data with additional information on an individual user.

We do not use cookies to collect this data. Instead, we use the so-called fingerprinting technology that does not require placing any cookies, files or technology on your device. Fingerprinting relies on your device’s technical attributes and combines them to identify your device as a unique device and allow for reliable analytics.

 


PRIVACY
What type of information do you collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet and any info you type and fill in on our site and contact forms such as login, e-mail address, password, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do you collect information?
When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the services.

  2. To provide our users with ongoing customer assistance and technical support.

  3. To be able to contact our visitors and users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Our room booking engine is hosted and run by freetobook.com. Your data may be stored through freetobook.com’s data storage, databases and the general freetobook.com applications. They store your data on secure servers behind a firewall. Specific terms and conditions for freetobook can be found when you go through to our booking page.

How we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to email us or send us mail to: Highland Basecamp, Lochaline, Morvern, PA80 5XT.

Withdraw

If you don’t want us to process your data anymore, please email us or send us mail to: Highland Basecamp, Lochaline, Morvern, PA80 5XT.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you on this page that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.